Shipping Policy

Reliable delivery, clearly explained

Orders are typically processed within 1 to 2 business days unless otherwise stated on the product page. Delivery timelines vary by destination, carrier performance, and seasonal demand.

Tracking updates are shared when available. Shipping fees, free-shipping thresholds, and any location restrictions are displayed during checkout.

Order preparation

• Orders are reviewed, packed, and prepared for dispatch after payment confirmation.
• Processing may take longer during holidays, high-volume promotions, weather disruptions, or supplier delays.
• If an item is unavailable after purchase, we will contact you with a replacement option, split shipment option, or refund path.

Shipping fees and free-shipping offers

Shipping costs and free-shipping eligibility are shown during checkout before payment is completed.

• The free-shipping threshold is based on eligible order value, destination, active promotions, and available carriers.
• Some bulky, remote, restricted, or supplier-managed items may not qualify for the same shipping offer.
• Taxes, discounts, shipping charges, and extra service fees may be calculated separately depending on the checkout setup.

Tracking and delivery updates

• Tracking information is shared by email or order status when the carrier provides it.
• Tracking can take time to activate after dispatch while the carrier scans the package.
• Delivery estimates are estimates only and can change because of carrier capacity, customs, address issues, or local conditions.

Lost, delayed, or damaged packages

• If tracking appears stalled or the package arrives damaged, contact support with your order number and photos when relevant.
• We may work with the carrier, replace the item, issue a refund, or provide another resolution based on the order details.
• Please review the shipping address carefully before checkout because incorrect addresses can delay or prevent delivery.